Returns Policy

Consumer Contract Regulations

The Consumer Contract Regulations ONLY apply to purchases made by people for personal use. They do not apply to purchases made for commercial use; business customers should read our Business to Business Terms & Conditions.

How to cancel your order

We have a very fast order turnaround time. If you wish to cancel an order, you must do so as soon as possible. You can email us at cservice@deshcamed.co.uk to cancel an order.

In accordance with the Consumer Contract Regulations, as a customer you have a cancellation period. This starts the moment you place the order and ends 14 days from the day you receive the goods (certain products are exempt from this and are listed below).

Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.

How to return your order

Please note: we regret that we cannot accept returns for non-faulty infection control products (items such as gloves, hand sanitiser, thermometers, face masks etc).

A product purchased from Deshca 3K Ltd may be returned for the following reasons:

• If the product arrives faulty or damaged.
• If the product is incorrect due to a mis-pick or misinformation (this must be reported as soon as possible upon receipt of the order).
• The customer finds the product unsuitable or is dissatisfied with the product.

When returning orders to us, the following applies:

• Goods must be returned as sold, i.e. in the original packaging and in resalable condition.
• Any free gifts or other additional bundled items delivered with the products must also be returned.
• You must obtain a Returns Authorisation Number and label the parcel(s) with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault, a restocking fee may be applied. Please contact our Returns Team for more information.

To return an item, please contact the Returns Department at cservice@deshcamed.co.uk to obtain the complete information.

You must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Deshcamed. In this instance, your item will either be collected or postage will be refunded. This is at the discretion of Deshcamed and cannot be requested.

Products we cannot accept back

We regret we cannot accept returns of the following types of non-faulty products:

• Any products on the order that have been personalised (e.g. engraved stethoscopes, sphygmomanometers, diagnostics, embroidered items of clothing, etc).
• Any specially manufactured products made to order.
• Any items of a sanitary nature (e.g. needles, syringes, continence products and nebulisers etc).

Faulty items and warranty

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then (depending on the fault) we will either organise a repair or replacement, or in some instances ask you to liaise with the manufacturer directly.

In some circumstances, when products are past their warranty or repairs are outside the warranty terms, a charge may occur.

When an item becomes faulty more than 30 days after purchase, please email cservice@deshcamed.co.uk for advice.

If a product is faulty and an exchange is processed (and the product you ordered is unavailable), we reserve the right to offer an equivalent product from a different manufacturer.

See also our Delivery Policy and full Terms & Conditions.