Delivery Policy

Despatch times

• Where possible, we endeavour to process and despatch all orders placed before 4.00pm the same day.
• Any orders placed after 3.00pm or at the weekend will not be processed until the next working day.
• We have many products listed on our website. Whilst we aim to have all items available for immediate despatch, sometimes the manufacturer has production issues which results in delays.
• If you place an order for an unavailable item, we will inform you via email. You can then either wait for the item to arrive, choose an alternative, or cancel the item from the order and receive a refund.
• We cannot be liable for the consequences of late or delayed delivery.

Delivery charges and free delivery

The delivery cost for your order will be shown online: when you checkout, there is a postage cost calculator.

Orders over £99 excluding VAT are processed with Free Delivery (which is an up to 7 working day service).

Free Delivery is not available to all areas of the UK. Certain areas such as Northern Ireland, the Channel Islands, Isle of Wight, Isle of Man and remote areas such as the Scottish Highlands & Islands are exempt from the Free Delivery offer.

International delivery

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment. If you are unwilling to pay any additional charges, we will cancel your order and process a full refund.

On delivery

Upon delivery, you must inspect the goods carefully for damage, as Deshcamed is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within five working days from the date of delivery.

Unsuccessful deliveries

If a courier cannot deliver an order to you, the order will be returned to our premises. Deshca 3K Ltd will hold unsuccessful deliveries for 21 days, unless they are engraved items, which are held for 6 months. If contact with the customer has been unsuccessful after this period, we reserve the right to dispose of the goods.

See also our Returns Policy, Business to Business terms and full Terms & Conditions. Questions? Email cservice@deshcamed.co.uk.