Business to Business Terms & Conditions

Deshcamed supplies GP practices, dental surgeries, care homes, hospitals, clinics and other businesses across the UK. When ordering from Deshca 3K Ltd for commercial purposes, the Consumer Contract Regulations do not apply; you agree to be bound by the following Deshca 3K Ltd Business to Business Terms & Conditions. Need a quote for a bulk order? Request a quote or email cservice@deshcamed.co.uk.

Accounts and payment

• Credit accounts can be offered, subject to status, and at the discretion of Deshca 3K Ltd. We reserve the right to withdraw or restrict your credit account at any time.
• You have 30 days from the date of the invoice to make a payment. If payment is not received, we will put your account on stop and cease processing any further orders until payment is made. We will pursue Directors of the Company (as per details listed on Companies House) for any non-payment. Any costs incurred will be added to your outstanding invoices.
• All goods remain the property of Deshca 3K Ltd until paid for in full.
• All prices quoted are ex VAT and carriage.
• Any prices quoted on our website, catalogue or any other publication are subject to change.
• Prices change: we cannot be liable for any price changes once you have placed the order. We will process the order at the price agreed when you placed the order. If the price subsequently increases or reduces, we cannot change the order.
• Customers who are eligible for exemption from VAT under the zero-rated schedule MUST provide copies of relevant certification when placing the order. Failure to do so will result in VAT being charged.

Orders

• When ordering via our website or via email, please check order confirmations to ensure prices and delivery addresses are correct. We cannot be liable for errors.
• Any changes to an order placed via the website or via email, and any cancellation requests, need to be made in writing via email. We cannot accept verbal amendments to orders.
• If an order has already been sent to our Warehouse for processing, it may not be possible to amend or cancel the order.
• Images and descriptions on our website, catalogue or any other publication are correct to the best of our knowledge, but the manufacturer can change the appearance or specification of their products without informing us. We cannot be liable for any differences between the image and description online and the delivered product.
• We make no claims regarding any products listed regarding their purpose or suitability.
• In the event of stock availability issues, we reserve the right to swap any unavailable item(s) ordered for available item(s) that are of comparable quality and price.

Delivery

• Delivery dates are an approximation and we cannot be liable for any losses incurred by late or lost deliveries.
• Delivery charges: we reserve the right to reduce or increase delivery charges when processing your order. We will inform you of any changes to the amount charged for delivery, and we will not process the order until we have confirmation of acceptance from you.
• Upon delivery, you must inspect the order thoroughly. Any shortages or damages must be highlighted via email within 3 working days. Any shortages or damages highlighted after 3 working days cannot be investigated.
• If a delivery is unsuccessful and is returned to us (and you request that we re-send the order to you), we reserve the right to charge additional delivery charges to cover our costs incurred.
• If an item is delivered to you direct from the manufacturer, and the delivery is unsuccessful, we reserve the right to charge a re-stocking fee. We will charge you the amount that the manufacturer charges us (typically 25% of the order total).

Returns

• If you order an incorrect item(s), we are not obliged to process an exchange or return. When returning an item, you must first seek approval from our Returns team.
• All return requests are considered on a case-by-case basis. We are not obliged to accept returns of any orders.
• Any item that is ordered or manufactured specifically for you, or is personalised, cannot be returned to us for an exchange or refund.
• You are responsible for returning the item to us and any associated costs. We may charge a re-stocking fee to cover all administration costs.
• If an item is returned to us in what we believe is an un-saleable condition, we will not process a refund or exchange. The items will either be destroyed or returned to you (at your expense).
• During viral outbreaks or pandemics, orders placed for items relating to the pandemic (face masks, sanitiser, PPE etc) will be non-returnable in any circumstance.

Warranty and limitation of liability

Warranty of each item is assured by the manufacturer.

Deshcamed (the Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in writing, the Seller will be in contact with the manufacturer to repair or replace the defective goods, if required to do so, provided that:

• They are returned carriage paid to the Seller's premises; and
• It is proved to the Seller's satisfaction that the defect is due to inferior workmanship or material.

The warranty excludes defects caused by misuse or neglect or arising from wear and tear, and applies only to Goods bought directly from the Seller.

The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions.

All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law.

In no circumstances (other than death or personal injury caused by the Seller's negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.

The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Buyer without the Seller's prior specific agreement.

See also our Delivery Policy, Returns Policy and full Terms & Conditions.